At PrintHut, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns

• Timeframe: You may return eligible items within 30 days of receiving your order.
• Condition: Items must be returned in their original condition, unused, and in the original packaging. Personalized or custom products are not eligible for return unless they are defective or damaged upon receipt.
• Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process your return.
  
  

2. Non-Returnable Items

Certain items cannot be returned, including:

• Customized or personalized products.
• Clearance items or products marked as final sale.
• Products that have been used, altered, or damaged by the customer.
  
  

3. Return Process

1. Initiate a Return: To start a return, contact our customer service team at sales@printhut.com.my with your order number and reason for return. We will provide you with instructions on how to proceed.
2. Package Your Return: Securely pack the item(s) in their original packaging, including any accessories, manuals, or other items that came with the product.
   
   
3. Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return is received.
   
   

4. Refunds

• Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
• Method of Refund: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
  
  

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at sales@printhut.com.my. We will guide you through the exchange process.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at sales@printhut.com.my with details and photos of the issue. We will arrange for a replacement or refund as quickly as possible.

7. Contact Us

For any questions or concerns about our Return and Refund Policy, please contact us at:

PrintHut
Address: 24, Jalan PBS 14/4,
Taman Perindustrian Bukit Serdang,
43300 Seri Kembangan, Selangor
Email: sales@printhut.com.my
Contact Number: +60 12-689 6300

By making a purchase on our website, you agree to the terms outlined in this Return and Refund Policy.